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Automatic Smarthub updates
2024 · Futurehome
+35% users with updated software
Smarthub is a core of the Futurehome. The goal for the Automatic Smarthub updates project was to increase update adoption and reduce manual support interventions.
Around 50% of userbase was on 1+ year old software
User research revealed that many people:
- Were not aware of the available updates and new features
- Experienced bugs and a worse experience
- Spent more time on the support
- Prefer automatic over manual updates
Other challenges we faced:
- We had to manually find and update beta testers
- Updating too many people at the same time could cause bugs or any system instabilities
- Support agents had to update software in around 60% of support cases
Updated flow gave users control while reducing support load
We worked to redesign the flow:
- Built opt-in settings tailored to new and existing users
- Redesigned the update system with two options: recommended and beta
- Created in-app and push notifications to keep users informed
- Added rollback options to reduce risk from unstable updates
Want to learn more about the process and design decisions? Let’s talk.
Hey, I design complex products
Product Designer IoT
Projects
About
Connect
ENG
|
NO
Automatic Smarthub updates
2024 · Futurehome
+35% users with updated software
Smarthub is a core of the Futurehome. The goal for the Automatic Smarthub updates project was to increase update adoption and reduce manual support interventions.
Around 50% of userbase was on 1+ year old software
User research revealed that many people:
- Were not aware of the available updates and new features
- Experienced bugs and a worse experience
- Spent more time on the support
- Prefer automatic over manual updates
Other challenges we faced:
- We had to manually find and update beta testers
- Updating too many people at the same time could cause bugs or any system instabilities
- Support agents had to update software in around 60% of support cases
Updated flow gave users control while reducing support load
We worked to redesign the flow:
- Built opt-in settings tailored to new and existing users
- Redesigned the update system with two options: recommended and beta
- Created in-app and push notifications to keep users informed
- Added rollback options to reduce risk from unstable updates
Want to learn more about the process and design decisions? Let’s talk.
Hey, I design complex products
Product Designer IoT
Projects
About
Connect
App subscription
2025
·
Futurehome
Energy Management System
2022-2025
·
Futurehome
Automatic Smarthub updates
2024
·
Futurehome
ENG
|
NO
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Automatic Smarthub updates
2024 · Futurehome
+35% users with updated software
Smarthub is a core of the Futurehome. The goal for the Automatic Smarthub updates project was to increase update adoption and reduce manual support interventions.
Around 50% of userbase was on 1+ year old software
User research revealed that many people:
- Were not aware of the available updates and new features
- Experienced bugs and a worse experience
- Spent more time on the support
- Prefer automatic over manual updates
Other challenges we faced:
- We had to manually find and update beta testers
- Updating too many people at the same time could cause bugs or any system instabilities
- Support agents had to update software in around 60% of support cases
Updated flow gave users control while reducing support load
We worked to redesign the flow:
- Built opt-in settings tailored to new and existing users
- Redesigned the update system with two options: recommended and beta
- Created in-app and push notifications to keep users informed
- Added rollback options to reduce risk from unstable updates
Want to learn more about the process and design decisions? Let’s talk.